Refunds Policy

Last Updated: September 16, 2026

This Refunds Policy outlines the terms and conditions under which refunds may be provided for services booked through the Haraya Group LLC Platform. Please read this policy carefully.

1. General Principles

As an online travel platform, Haraya Group LLC acts as an intermediary facilitating bookings for various Travel Products (including tours, activities, transfers, dining vouchers, accommodations, and flights) provided by independent third-party Travel Product Providers.

Requests for refunds, cancellations, or amendments of any Travel Products booked with third-party providers on the Haraya Group LLC Platform will primarily be governed by the relevant Travel Product Provider’s own Terms and Conditions, including their refund and cancellation policies ("Provider Policies"), and your statutory rights.

Haraya Group LLC is not responsible for and has no control over these Provider Policies. You should obtain and carefully read the Provider Policies in respect of a Travel Product from the applicable Travel Product Provider before you make or complete a booking. By making or completing a booking of a Travel Product, you confirm that you have read and understand, and you accept, the Travel Product Provider’s Policies applicable to that booking.

2. Services Offered Directly by Haraya Group LLC (e.g., Dining Vouchers / Deals)

For certain services or "deals" offered directly by Haraya Group LLC through small, direct manual partnerships (e.g., dining vouchers), the following specific conditions apply:

Availability: All deals are sold subject to availability at the time of purchase, unless otherwise specified in the fine print of the deal.
Booking Instructions: All bookings or redemptions must be made with the supplier as specified in the booking instructions or voucher details.
Supplier Contact: If you are unable to contact the supplier to make a booking, contact us at refunds@harayagroup.com, and we will assist with a resolution.
Failure to Attend: Failure to attend a booking or reservation (no-show) will result in cancellation by the supplier. No refund or re-booking will be provided in such cases.
Expiry Dates: All vouchers are sold subject to an expiry date and must be utilized prior to this date. Vouchers that have expired can no longer be redeemed for the specified services. Refunds will not be provided for expired vouchers.
Specific Deal Terms: Any additional terms and conditions advertised on the specific deal page will overrule conflicting terms on this general Refunds Policy page for that particular deal.

3. Refunds for Travel Products (Accommodation, Activities, Airfares, Transfers)

Requests for a refund of monies paid or cancellation or amendment of any Travel Products booked through the Haraya Group LLC Platform will be processed as follows:

Provider Policies Govern: Your entitlement to a refund is subject to the relevant Travel Product Provider’s Policies and your statutory rights in the country where the service is provided and/or your country of residence. Many airfares, for instance, are non-refundable. You must check the refund policy of the applicable airline or provider before proceeding with the booking.
Provider Failure: You may be entitled to a refund, rebooking, or other remedy in respect of your booking, subject to the relevant Travel Product Provider’s Policies and your statutory rights where:
- The Travel Product Provider fails to or cannot provide the Travel Product within the reasonable period;
- The Travel Products supplied by the Travel Product Provider are not reasonably fit for the purpose described, not of acceptable quality, or the goods or services are materially different to what was advertised.
Refund Processing by Provider: Where a Travel Product Provider is liable to provide you with a refund for a booking, the Travel Product Provider may do so, less any credit card fees, bank conversion fees, or cancellation fees or any service fees payable to us or the provider. Please check the Provider Policies.
Errors in Pricing: If there is any error (including any administrative error, data entry error, or calculation error) on the Haraya Group LLC Platform which results in a price of a Travel Product displayed by mistake, we reserve the right to cancel your booking, even where it was confirmed on the Haraya Group LLC Platform. We will inform you of this error as soon as possible to allow you to make a booking at the correct price, if you wish to do so. However, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an error that has been cancelled.
Unforeseen Circumstances (Force Majeure): Travel Product Providers reserve the right to cancel, amend, or reschedule your booking due to unforeseen circumstances (such as weather, natural disaster, government actions, epidemics/pandemics, etc.). We will not be held liable for such cancellation, amendment, or reschedule of your booking and we will not reimburse you for any traveling, accommodation, or other expenses incurred by you or any other person, except where required by law.
No Refunds for User Error/Change of Mind: Except where required by law or as explicitly stated by the Travel Product Provider's Policy, we will not provide refunds where you have booked incorrect dates, are unable to travel due to illness or other personal reasons, have neglected to check your passport validity, or simply change your mind about your trip/experience.

3A. eSIM and Other Digital Products

Before credentials are revealed: If your eSIM installation credentials have not yet been revealed to you and the profile has not been installed or activated, you may cancel for a refund subject to the same process as other Travel Products above.
After credentials are revealed, installed, or activated: eSIM purchases are non-refundable, because the credentials cannot be recovered or resold. The only exceptions are (a) the credentials were defective on delivery and we cannot replace them within a reasonable time, or (b) applicable consumer law requires a refund.
Partial usage: Unused data allowances or unexpired validity on an installed or activated plan are not refundable.

3B. Ancillary Protection Products

Refunds, claims, and payouts for trip protection, cancellation cover, or similar products are governed by the underwriting or administering provider's policy named at purchase, not by this Refunds Policy. Contact us at refunds@harayagroup.com and we will direct your claim to the correct provider, but the provider decides the outcome.

4. Important Travel Information

We strongly recommend Travel Insurance be arranged prior to travel.

We also recommend you research your destination and check the following:

Your passport will be valid for a minimum of 6 months upon your RETURN home.
You understand and obtain any visas required to travel to your destination/s.
You discuss with your doctor any vaccinations required to visit your destination/s.

5. Fees for Changes or Cancellations by You

Changes to bookings (where permitted by provider): may incur a fee of up to $50 per booking in addition to any travel service provider fees. This fee may not apply to bookings under a certain value.
Cancellations to bookings (where permitted by provider): may incur a fee of up to $100 per booking in addition to any travel service provider fees. This fee may not apply to bookings under a certain value.

Note on Fees: Any specific fee amounts will be clearly stated at the time of booking or during the change/cancellation process. The imposition of these fees is at the discretion of Haraya Group LLC and/or the Travel Product Provider.

6. Contact for Refunds

For any questions regarding a refund or to initiate a refund request, please contact us at refunds@harayagroup.com. Please include your booking reference number and the details of your request.